TLN Shared Automation System Notification Schedule
Based on patron preferences, library notices are sent via email, automated phone call, and text messages. Please note that text message notification is always a secondary notification method. There is no way to get only text message notifications; text messages will always have an associated email or phone call. Details and timing of individual notification types are included below.
Individual Notification Types
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Coming Due Notices
Generated 3 days before checked-out material is due. Serves the purpose of notifying patrons that they have material due in 3 days.
Sent via: Email, Text Message, or Automated Phone Call. -
Overdue Notices
Generated 7 days after the due date of checked-out material. Serves the purpose of notifying patrons that they have overdue material and that they may accumulate fines if the material is not returned.
Sent via: Email, Text Message, or Automated Phone Call. -
Lost Item Notices
Generated 21 days after the due date of checked-out material. Serves the purpose of notifying patrons that the checked-out material is now assumed lost and the patron is responsible for the replacement cost unless the material is returned.
Sent via: Email, or via Paper Mailer (delivered by the US Postal Service) if no email address is present on the patron account. -
Hold Pickup Notices
System-generated notices that serve the purpose of notifying patrons that requested materials are waiting to be picked up from the library.
Sent via: Email, Text Message, or Automated Phone Call. -
Hold Cancel Notices
Serves the purpose of notifying patrons that a material requested by the patron is no longer available for pickup and/or request.
Sent via: Email only. -
Patron Expiration Notices
Alerts the patron that their library card will expire in 30 days.
Sent via: Email only.